Flying as a passenger is often an experience, but there are times when the experience is unforgettable for all the wrong reasons: delays, lost bad service, bad food, luggage, or a series of other problems in an uncomfortable or significant financial loss to the passenger. If you make this kind of problem with your airline experience, you can monitor it by filing a complaint with the airline or one of the authorities that the air is veryTransport. If you complain, you want in a way that gives you the best chance of obtaining compensation whether or not to have your message heard.
Dealing with a problem immediately
If you find a problem on the spot, the best choice is usually to bring attention to the airline and give them the opportunity to resolve the problem. If you arrive at the airport, then contact the airline customer service representatives, executives or other employees whoAuthorities immediately take care of your problem. If you're on the run, then contact the flight attendant responsible.
For example, if you are involuntarily thrust from your flight due to overbooking, you are generally entitled to some form of compensation from the airline. If the airline makes an offer that is acceptable to take it. Otherwise, make a counteroffer. If you and the airline will not come to an agreement on the counter, then everyone is happy. If not resolved on the spot itbegin to document their experiences, useful information from the airline and are preparing a formal complaint with the file of the airlines.
Understanding why complain
After collecting information about your situation, but before you call or write this letter you should get some 'time to answer some basic questions about your specific circumstances:
* Why are you complaining?
* What situation has led to complain?
* What peopleor organizations have played a role in this situation?
* What are the things that happen to you that the Council will?
* What should we reasonably expect as a result?
There may be naturally healthy, because they complain and what you want to succeed, but must be very specific in a complaint, even the best chance of success. If you are not able to come with enough relevant information, it would be difficult, even for an airline to be well-intentionedable to respond adequately. It must also be reasonable when it comes to the expected outcome of your complaint. You just have to wait for compensation if the airline is obliged to do so. It is beyond the scope of this article, for any type of situation that the airline may require you to indemnify described. However, probably after the advice in this article, and parties in a position to know if your complaint can also lead to a kind of compensation.
ComplainBasics
The time that the situation is evaluated at the beginning, the rest of the appeals process as painless as possible. The complaint process can be divided roughly into the following groups of activities:
* Write the facts about the situation,
* Understand that you have a reason for a response or liability for damages because of the complaint and expect
* To send the complaint to the places that do the most good.
Write the relevantDetails
If possible, you should note as soon as possible after you realize that it is possible in a situation where you want to submit a complaint to the airline. Much of the basic information, such as flight number, or to the airport, probably in the records of travel. The most important details are those that directly for the situation. For example, if you were given substandard service by an individual, the individual can refer as a flight attendant. If yourProblem, a piece of checked luggage is lost, it would be all the documentation, which was connected to this case must be lost.
One thing to remember is that the current, relevant, verifiable information must remain connected with your complaint. For example, it can be argued that a gate agent was rude, and pay for an unnecessary additional piece of checked baggage must be factual and verifiable, but also discuss the inappropriate behavior and bad manners is not relevant if your goal is toCompensate for insufficient luggage for free.
Document your efforts, what will happen to help two key questions:
1. What is your specific complaint.
2. What do you expect from the airline.
Do you understand your agreement with the airline
If you buy a ticket, you and the airline in a contract that many different situations you may encounter during a flight covers, including the situations, the sources added commonDisturbances such as fights canceled and lost luggage. No matter what may be the source of your complaint, there should be an attempt to contact their airline for documenting the details of the contract which gives you do. This can usually be found by those who bring or head of customer service at the airport. Even if he can not answer all your questions, we can say that important information, such as what specific aspects of the contract can not be met orAddress where you can send your complaint.
Each airline has a specific set of guidelines to be used for situations such as flight delays, overbooking, baggage is lost or damaged. In the United States, airlines are required to provide specific assistance, if inadvertently thrust from the flight or if your luggage is lost or damaged. In almost all other situations, the airline can ensure a balance, but are not obliged to do so.
Note that if the complaintinclude any civil or criminal actions that probably only go ahead to the legal professional. If you do not rise to that level, then it is likely to be directly involved in the situation with the airline.
Filing a formal complaint
If immediate help is not possible, then the appeal will probably be days or weeks to resolve, because it will probably make an official contact with the airline. Be careful of all the notes you made to keep all your tripsDocuments (receipts, tickets, concealed luggage, boarding passes, etc.), and receipts for out-of-costs that are incurred. If you are not obliged to act differently and you just need copies of documents when the original complaint.
While you can assign one or more participants, the official airline by phone, is your chance to get any resolution up so if you're on written communication as the primary means of dealing with the airline. FollowingGuidelines will also help get the message across better:
* If you send a letter or e-mail, to ensure that your message to all the options available to contact you (phone number, fax number, email address, postal address, etc.. )
* Limiting the first e-mail to a maximum of one page (approximately 250 words).
* Add all relevant information, the airline should have understood the problem.
* If you or monetary expenses incurredThe losses are the amount you expect to be repaid.
* Be specific about the results you want (refund, compensation, apology, etc.).
* Keep your letter objective tone.
* Concentrate on facts and specific information such as dates, names and flight numbers.
* If necessary, copies of tickets, receipts or other documents for your needs.
* Add the names of all employees, from the first or worseand that would be particularly useful.
* Be reasonable in any claim that you can do
If you follow these proposed guidelines, the airline will probably treat your complaint seriously. The written notice with the airline, the airline in order to determine what to help the cause of the problem, so the airline can face the same problems from this stop to help others.
Contact with the U.S. Department of Transportation
If your complaint concerns an American --Airline or a U.S. airline in the United States, it is possible the complaint with the U.S. Department of Transportation (DOT) to submit. You can submit a formal complaint to one of the following options:
* Please fill out the complaint form online http://complain.airsafe.org] are available on the site of complaint AirSafe.com with [and have AirSafe.com Foundation forward the complaint to the DOT.
* The Aviation Consumer Protection Division, call 202-366-0511 to register yourComplaint.
* An online form Aviation Consumer Protection Division http://airconsumer.ost.dot for use. Gov / escomplaint / Notes es.cfm that the DOT form of personal information, do not ask AirSafe.com form. In particular, the DOT form asks whether a passenger train, the relative of a passenger, a lawyer, are you on behalf of a client or a travel agent. The form does not distinguish AirSafe.com and no investigation of this type of personnelInformation.
* Mail a written complaint to:
Aviation Consumer Protection Division, C-75
U.S. Department of Transportation
1200 New Jersey Avenue., SE
Washington, DC 20590th
These complaints are not submitted by the DOT uses to convey individual disputes, but are used by the DOT as a basis for creating rules, regulations, and the reports of the media. Be classified into one of the DOT reports, the monthly Air Travel Consumer Report from the major U.S. airlinesVarious measures, including through the class complaint. In general, not the DOT have sent its response to input consumer complaints. The point may be advisable or a report will be forwarded to the FAA on aviation safety, or for the Transportation Security Administration (TSA) for security.
Safety Complaints
If you want to emphasize a particular situation which is deemed a danger to the safety of passengers, crew, or other members of the public, it is important that youthe competent authority is aware of this situation. In the United States, this authority, the Federal Aviation Administration. For security associated with the airports in the United States, on all aircraft in the United States or aircraft registered in the United States flying around the world, contact with the FAA:
Assistant Administrator for System Safety ASY-100
Federal Aviation Administration
800 Independence Avenue, SW
Washington, DC 20591st
You can also contact the call FAA866-TELL-FAA (1-866-835-5322).
Allegations of security for the TSA
In the U.S. Transportation Security Administration is responsible for checking passengers and luggage on U.S. flights, including checked baggage. If the complaint concerns a part of the security process, or if you suspect that a TSA agent for loss of or damage to a responsible thing, there are special procedures to follow. The relevant forms are available by TSA or TSABoard of AirSafe.com page mentioned above.
Once you've filled out the forms, a copy for your records and mail the request to the address on the application form. You can include other complaints and comments to the TSA Contact Center directly at 866-289-9673.
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